AI Shopping Assistant for TechVision Inc.

Project Overview

Developed a custom AI chatbot for a mid-sized e-commerce company to improve customer support and increase sales conversions.

Challenges

• Handling a product catalog of 10,000+ items
• Understanding natural language product queries
• Providing personalized recommendations
• Integrating with existing e-commerce platform

Solution

Built a RAG-based system that combines product knowledge with customer interaction history to provide accurate, contextual responses.

Results

• 40% reduction in support tickets
• 25% increase in conversion rate
• Average response time under 2 seconds
• 4.8/5 customer satisfaction rating

Technology Stack

Next.js, OpenAI GPT-4, Pinecone vector database, Vercel for deployment